Question 1

What does a Physiotherapist do?

Accepted Answer

A physiotherapist is a trained healthcare professional who helps people restore, maintain, and maximize their physical strength and mobility. We work with you to relieve pain, recover from injuries, improve posture, and enhance performance. At ActiveX Physio, our therapists use an exercise-first approach—we'll design a targeted exercise program to address your issues, complemented by hands-on treatments (like massage, stretching, or needling) as needed. Our goal is to help you move better and live your best life.

Question 2

Do I need a doctor's referral to see a Physiotherapist?

Accepted Answer

No, you do not need a doctor's referral to consult a physiotherapist in Singapore. We are primary healthcare professionals, which means you can come directly to us whenever you have an injury or concern. However, if you plan to claim our sessions under insurance, do check your policy—some insurers require a doctor's referral for reimbursement purposes. We'll provide all the necessary documentation (receipts, treatment notes) to help with your claim.

Question 3

Is Physiotherapy covered by insurance?

Accepted Answer

Most health insurance plans in Singapore do cover physiotherapy to some extent. Coverage varies, so it's best to check with your insurance company about your specific plan's benefits. In many cases, physiotherapy by a licensed practitioner (like us) can be claimed up to an annual or per-session limit. We will issue you an invoice after each session which you can submit for reimbursement. Note: We do not offer direct billing to insurance, so you'll need to claim it yourself. Also, as mentioned above, some insurers might ask for a doctor's referral before honoring the claims.

Question 4

What should I bring to my first appointment?

Accepted Answer

Please bring along any relevant medical documents that could help us understand your condition—for example, referral letters from doctors, X-ray or MRI reports, etc. It's also important to dress comfortably in attire that allows us to examine the injured area. Sporty clothing like shorts or leggings and a T-shirt is usually ideal. If your issue is related to running or a sport that uses specific shoes or equipment, you can bring those shoes or gear along too. Essentially, come in something you can move in easily, so we can assess you properly and start treatment right away.

Question 5

When should I see a Physiotherapist?

Accepted Answer

Consider seeing a physiotherapist if you have any kind of pain, injury, or physical discomfort that isn't getting better on its own. We can help whether you're recovering from an injury, dealing with a chronic condition (like long-term pain or arthritis), or want to prevent future injuries and improve your fitness. Physiotherapy isn't only for serious injuries—it's also beneficial for: Maximizing athletic performance, Injury prevention, Pre- & post-surgery rehab, and Everyday issues like back or neck pain from poor posture, work ergonomics issues, headaches, or balance and dizziness problems.

Question 6

What is your cancellation policy?

Accepted Answer

We understand that life happens, and sometimes you may need to reschedule. If possible, please give us at least 24 hours' notice if you need to cancel or change an appointment. This allows us to offer the slot to someone else who may need it. Cancellations made within 24 hours of your appointment time may incur a full charge, as it can be difficult to fill the slot on short notice. We do make exceptions for true emergencies—just let us know what's going on. To cancel or reschedule, simply call or WhatsApp us, or send us an email. We'll do our best to accommodate you with a new appointment time.

Question 7

What is Shockwave Therapy, and can it help my condition?

Accepted Answer

Shockwave therapy is a non-invasive treatment that uses high-energy sound waves to stimulate healing in injured tissues. It's especially effective for stubborn, chronic conditions. For example, shockwave can help treat tendon injuries (like Achilles tendonitis or tennis elbow), plantar fasciitis (heel pain), and other lingering musculoskeletal problems. The treatment is quick (sessions last only a few minutes) and can provide pain relief with lasting results. It's a safe alternative to surgery or long-term medication for many people.

Question 8

Do you offer telehealth Physiotherapy consultations or virtual follow-ups?

Accepted Answer

Yes we now offer telehealth consultations. For more information, call or WhatsApp us, or send us an email.

Question 9

Do you offer Pilates, and is it covered by insurance?

Accepted Answer

Yes, we offer one-on-one Pilates sessions guided by our physiotherapists. These can be incorporated into your rehab program or as part of a preventive wellness routine. Pilates is great for improving core strength, flexibility, and posture, and when it's led by a certified physiotherapist as part of your treatment, it may be claimable under some health insurance plans. Pilates can be covered by insurance when administered by a physiotherapist as part of your rehab. Please consult with your insurance company regarding coverage.

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